Establish a Career with ACD/Labs

Careers at ACD/Labs

Job Postings

New positions of employment available now.

Marketing Communications Specialist
1
Toronto, ON, Canada
Full-Time
Permanent

Working closely with subject matter experts throughout the organization, the role will be responsible for envisioning, planning, and executing a wide variety of product marketing and communications activities to promote ACD/Labs and our technologies. They will be responsible for the creation of content for distribution across multiple channels with a concentration on driving and executing the company’s social media strategy.

  • Develop marketing and communication strategies to provide maximum exposure for the company and aid brand management
  • Plan and execute go-to-market strategies for new ACD/Labs technologies and support existing products
  • Social media marketing—plan, execute, and grow engagement through social media channels
  • Digital marketing and content marketing creation,
    • Create marketing and promotional materials such as brochures, flyers, email campaigns, web content, print and web advertising, posters, presentations, videos, surveys, press releases, and media focused tasks
  • Plan and execute marketing activities at trade shows and corporate meetings
  • Support sales enablement
  • Travel to trade shows (~2 per year)

Requirements

  • Degree in a scientific discipline; experience with analytical techniques and instrumentation; industry experience in life sciences sector; and/ or demonstrated experience marketing to a technical, scientific audience.
  • 3-5 years full-time experience in a communications roles/marketing role—this may include being part of a team in corporate communications, journalism, advertising, or marketing
    • Proven work experience in social media marketing or as a digital marketing specialist
    • Demonstrable social networking experience
  • Ability to adapt writing style to different audiences and channels
  • Knowledge of online marketing good practices in web design, experience with web analytics and Google Adwords
  • Strong computer skills including Microsoft Office Suite
  • Experience with marketing automation software an asset
  • Positive attitude, detail oriented, strong project management and interpersonal skills
  • Self-directed, goal oriented and personally accountable

Contact

jobs@acdlabs.com

Customer Success Coordinator
1
Toronto, ON, Canada
Full-Time
Permanent

A Customer Success Coordinator will work within the ACD/Labs Technical and Scientific Services Team to support existing customers.

Responsibilities and Expectations

  • Acquire an in-depth expertise of the ACD/Labs core software products and have the ability to effectively troubleshoot issues and provide customers with courteous and timely responses.
  • Work with the ACD/Labs Customer Success team to facilitate, execute, follow up on and track a variety of Customer Success initiatives.
  • Demonstrate excellent communication skills and, using open-ended questions, be able to identify and confirm customer's critical business issues/requirements.
  • Clearly communicate software capabilities (verbally or by conducting basic online demonstrations) to highlight how the software capabilities can address their critical business issues.
  • Coordinate and communicate effectively with other ACD/Labs teams

Requirements

Education: M.Sc. or Ph.D. degree in Chemistry

Experience: Knowledge of ACD/Labs software solutions is desirable. The ideal candidate will be a proactive individual who enjoys and excels at problem solving, and demonstrates excellent interpersonal skills.

Computer Skills: Knowledge of one or more operating systems including Windows®, Mac OSX, Linux.

Laboratory Knowledge: Well versed with modern analytical techniques including NMR, MS, UV/IR, HPLC, LC, and GC.

Language: English, Strong composition, grammar, and presentation skills.

A successful candidate will be able and eager to learn on the job, be self-motivated, excel with moderate to low supervision, and have an eye for detail.

Contact

jobs@acdlabs.com


Working at ACD/Labs

Advanced Chemistry Development, Inc., (ACD/Labs) is a chemistry software company that develops and commercializes enterprise and desktop solutions to support R&D efforts, and preserve and re-use legacy chemical and analytical knowledge. ACD/Labs' areas of expertise include a unique knowledge management solution; spectroscopic data processing and interpretation for NMR, MS, LC/MS, IR, UV, other optical, and hyphenated instrumental techniques; chemical structure confirmation, verification, and elucidation; impurity, metabolism, and degradation research; ADME-Tox and physicochemical property prediction, and property-based lead optimization; chromatographic method development and optimization; and chemical nomenclature. We also provide integration with existing Informatics systems and undertake custom projects including enterprise-level automation. A private company founded in 1994, ACD/Labs has worldwide sales and support presence, with offices in N. America, Europe, and Asia.

We are a flexible and fast-paced environment and would be interested to speak with chemists who are interested to join us in our development, sales, project management or support staff. If you have excellent interpersonal skills, presentation skills, an ability and willingness to learn, passion, energy, and analytical thinking we are interested in you. Degrees in Chemistry, Pharmacology, Biochemistry, or related fields are preferable and knowledge of spectroscopy (NMR, IR, MS), chromatography (LC, GC), physical chemistry and/or biochemistry is highly desirable. If you are interested please send your resume to jobs@acdlabs.com.

ACD/Labs' offices are situated in beautiful downtown Toronto, with many remote-based employees. ACD/Labs is an equal opportunity employer.