ACD/Labs Privacy Policy

Personal Information Collection & Use

This Privacy Policy describes the procedures and rules followed by Advanced Chemistry Development, Inc., (ACD/Labs) in the collection, storage, and use of personal information through our web site, located at www.acdlabs.com. Personal information collected includes a user's name, e-mail address, and other information requested on this web site. ACD/Labs uses this information for the purpose of identifying our users and providing them with information appropriate to their interests. We may also use your personal information for the specific purposes set out below. We will not share the personal information that you provide with any third party other than our distributors who are bound by a non-disclosure agreement.

By using this web site, you are agreeing to the terms of this Privacy Policy and consenting to the collection, use, and/or disclosure of your personal information for the purposes set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide us with any personal information.

Cookies

A cookie is a small amount of data which often includes a unique identifier that is sent to your browser from a website's server and is stored on your device's hard drive. It allows a website to remember things like your preferences or what’s in your shopping basket. Each website or third party service provider used by the website can send its own cookie to your browser if your browser's preferences allow it. A cookie contains some anonymous information such as a unique identifier and the site name.

You can choose how cookies are handled by your device via your browser settings. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience of the website.

Web Site Users

ACD/Labs identifies several different types of web site users:

Newsletter Subscribers

If you wish to subscribe to our newsletter(s), you will be asked to provide your name and e-mail address which we will use to send the newsletter to you. Out of respect for your privacy, we provide you with a way to unsubscribe. Please see the Opt-out section below.

Survey and Contest Entrants

Occasionally we may provide you with the opportunity to participate in surveys or contests on our web site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. We use this information to notify contest winners and award prizes.

Downloaders

We will send you strictly service-related announcements on the rare occasion when it is necessary to do so. These announcements include the following:

  1. Upgrades to your software (including commercial software, freeware software, and online services)
  2. Critical software improvements
  3. Introductions and discontinuations of software

Information Requests

Individuals who fill out the Information Request form on our web site will be contacted with respect to the information requested. Your personal data may be kept by the staff member who contacts you if your request relates to a specific software issue. On occasion, individuals who have requested information about a specific product may receive general e-mails about that product or related services. To remove yourself from any mail lists, please see the Opt-out section below.

Service Requests for Commercial Software

Individuals who complete Service Requests on our web site will receive an appropriate response related to their request. Your personal data may be kept by the staff member who contacts you if your request relates to a specific software issue. On occasion, individuals who have requested information about a specific product may receive general e-mails about that product or related services. To remove yourself from any mail lists, please see the Opt-out section below.

Event Registrants

Individuals who register for an event on our web site will be contacted to confirm their registration. This information is kept to contact you again should a similar event be held in your area in the future. If you wish to opt-out of receiving e-mails about future events, please see the Opt-out section below.

Security Statement

We have security measures in place in order to attempt to protect against the loss, misuse, and alteration of the personal information under our control. Please be advised, however, that the Internet and other various networking communication media are not entirely secure, unless explicitly specified as such, and your information may therefore be subject to interception or loss which is beyond our control. The security, integrity, and privacy of information and data exchanged over this web site cannot be guaranteed.

ACD/Labs is committed to maintaining the confidentiality and security of our customer's information in Internet transactions. Your personal information, credit card information, and other related material will only be used for the sole purpose of processing your transaction. All information, therein, will be permanently destroyed once the transaction has been completed.

If you decide to complete an online order form, the information that you enter into the online form will only be collected by ACD/Labs if you submit your online application. If at any stage you decide to cancel your application or log out of the ACD/Labs form prior to submitting your application, the information you have entered up to that point will be automatically deleted. Online order forms that have not been submitted to ACD/Labs will not be viewed by us and will not be processed by us.

Opt-out

If you no longer wish to receive e-mail communications as a result of registering on our web site, you may opt-out of receiving them by following the instructions included in each newsletter or communication. You may also visit http://www.acdlabs.com/subscriptions/ to update your newsletter subscriptions, or, to be removed from all future mailings or change your personal information, e-mail privacy@acdlabs.com or call us at the number below.

Contact Us

If you have any questions, comments, or suggestions regarding our Privacy Policy or ACD/Labs' use of your personal information, please contact us at: privacy@acdlabs.com or at (800)304-3988 or +1(416)368-3435 (Extension 0).

ACD/Labs reserves the right to modify this Privacy Policy at any time. Changes to this policy will be posted on our web site, www.acdlabs.com.