Q: How much does the software cost? How can I buy it?
A: This is a surprisingly complicated question. We offer discounts for academics, government institutions, and others, as well as bundle and volume discounts. So, the answer really depends on for whom you work, what you need, and how you deploy it. Your ACD/Labs Account Manager or Distributor will help you figure out what you need, arrange for a software evaluation, figure out for which discounts you are eligible, and how best to deploy the software. Plus, they are very knowledgeable and friendly. Contact your ACD/Labs Account Manager or Distributor.
Q: Can I try the software before I buy it?
A: Yes! Your ACD/Labs Account Manager or Distributor can arrange for an evaluation copy.
Q: What is software maintenance? Do I need to buy it?
A: We strongly recommend maintenance, but it is not required. Software maintenance includes technical support and software upgrades. We offer phone and email technical support, and will respond to your question within two business days. As well, ACD/Labs periodically upgrades our software with new features. When you buy the software, you own the version that you bought forever, but maintenance is required for access to upgrades and improvements.
Q: I am using Windows 8. Why are there so many Apps from ACD/Labs on my screen?
A: By default, Windows 8 picks up all of the various ACD/Labs software modules as individual Apps and lists them on your desktop. A common solution is to install the freeware tool Classic Shell from http://www.classicshell.net/ which can replicate the classic Windows Start Menu, and help declutter the desktop.
Q: Where can I find manuals?
A: Manuals are included with your software installation. There are two types of manuals, Tutorials will help you get started with the software, and Reference Manuals explain the details of how software commands and functions work. There are many ways to access manuals.
ACD/Labs also offers customzied training courses via the web, or in person.
Hours for support are Monday-Friday, 9AM-5PM (EST).
From within the software:
To setup the reporting options:
Please keep your License ID number handy when you call the support line.
See also Technical Notes - which explains how to perform specific series of tasks with the software.