Services & Support

ACD/Labs' Services and Support staff comprises experts in a broad range of scientific disciplines, IT professionals, project managers, and a highly skilled team of technical support specialists. Let us work with you to build solutions that meet your requirements, and once deployed, support your installation in a professional, efficient manner.

Data Management and Informatics

ACD/labs offers solutions to address the challenges of your department/organization no matter how large or small. Our products and services can help you automate routine tasks, streamline laboratory workflows, manage data, and share knowledge effectively.

Our Professional Services team will work within your existing informatics infrastructure to implement our products and solutions for good adoption by end users and maximum benefit to your organization.

Technical Support

Online Support

Conveniently submit technical support requests online. We will respond within one business day.

ACD/Labs Technical Support Request

Telephone Support

Available Monday–Friday (excluding Canadian holidays) from 9 AM to 5 PM EST.

Monday, Jan. 2, 2017New Years Day Holiday
Monday, Feb. 20, 2017Family Day
Friday, Apr. 14, 2017Good Friday
Monday, May 22, 2017Victoria Day
Monday, Jul. 3, 2017Canada Day Holiday
Monday, Aug. 7, 2017Civic Holiday
Monday, Sept. 4, 2017Labour Day
Monday, Oct. 9, 2017Thanksgiving
Monday & Tuesday,
Dec. 25 & 26, 2017
Christmas Day & Boxing Day

International: +1-416-368-3435
Toll Free (USA and Canada): 1-800-304-3988

Current Software Version

ACD/Labs is currently developing, and shipping some modules, of our Release 2016 (v2016) software.