Services & Support

ACD/Labs' Services and Support staff comprises experts in a broad range of scientific disciplines, IT professionals, project managers, and a highly skilled team of technical support specialists. Let us work with you to build solutions that meet your requirements, and once deployed, support your installation in a professional, efficient manner.

Informatics and Services

ACD/labs offers solutions to address the challenges of your department/organization no matter how large or small. Our products and services can help you automate routine tasks, streamline laboratory workflows, manage data, and share knowledge effectively.

Our Professional Services team will work within your existing informatics infrastructure to implement our products and solutions for good adoption by end users and maximum benefit to your organization.

Technical Support

Online Support

Conveniently submit technical support requests online. We will respond within one business day.

ACD/Labs Technical Support Request

Telephone Support

Available Monday–Friday (excluding Canadian holidays) from 9 AM to 5 PM EST.

Monday, February 18, 2013Family Day
Friday, March 29, 2013Good Friday
Monday, May 20, 2013Victoria Day
Monday, July 1, 2013Canada Day
Monday, August 5, 2013Civic Holiday
Monday, September 2, 2013Labour Day
Monday, October 7, 2013Thanksgiving
Wednesday–Thursday, December 25–26, 2013    Christmas

International: +1-416-368-3435
Toll Free (USA and Canada): 1-800-304-3988

Current Software Version

ACD/Labs is currently developing, and shipping some modules, of our Release 2012 (v2012) software; including our new generation software platforms ACD/Percepta and ACD/Spectrus.