Support Availability

North American Technical Support availability is based on the business hours of our main office located in Toronto, Canada. We are committed to a 'one business day' turnaround time for Technical Support queries submitted through our web form at http://support.acdlabs.com. Telephone queries will be accepted between the hours of 9 AM and 5 PM EST, with extended hours for Maintenance Subscribers until 8 PM EST (5 PM PST). The toll-free number for US and Canada is 1-800-304-3988.

Our business hours are 9AM to 5PM Monday to Friday, Eastern Standard Time, with the exception of these statutory holidays:

Monday, February 16, 2009	Family Day
Friday, April 10, 2009	Good Friday
Monday, May 18, 2009	Victoria Day
Wednesday, July 1, 2009	Canada Day
Monday, August 3, 2009	Civic Holiday
Monday, September 7, 2009	Labour Day
Monday, October 12, 2009	Thanksgiving
Friday–Monday, December 25–28, 2009	Christmas