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ACD/Labs Blog

Customer Success is meant to be a proactive effort and look to the future of what you can accomplish together with your clients. At ACD/Labs, our Customer Success Program supports our belief that the real measure of client satisfaction is in the longevity of the relationship, and a customer’s willingness to advocate for and continue future business with the company.

Do you always update your software programs as soon as the next release is available? Read on for a customer story about why updating to the newest release is important, not to mention the importance of always checking your own work!

When naming chemical compounds, there are a myriad of correct names that accurately describe the structure. N-methyl-3-phenyl-3-[4-(trifluoromethyl)phenoxy]propan-1-amine, fluoxetine, or Prozac—they can all be interpreted as the same compound. But is there a “more correct” name? There wasn’t, until recently…