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ACD/Labs Blog

Customer Success is meant to be a proactive effort and look to the future of what you can accomplish together with your clients. At ACD/Labs, our Customer Success Program supports our belief that the real measure of client satisfaction is in the longevity of the relationship, and a customer’s willingness to advocate for and continue future business with the company.

A software demonstration is a great opportunity to learn about the features and capabilities of the software you are interested in and find out if it meets your needs. A successful demo helps you make an informed decision about whether the software is right for your specific challenges. But, how can your team prepare for a technical software demo to get the most value out of it?

When Widener University switched to online teaching, Chemistry Professor Scott van Bramer turned to online tools as a way to continue educating his students. ACD/Method Selection Suite provided the answer to help his students run virtual experiments, and exposed them to the type of software they will see in their eventual workplaces.

Do you always update your software programs as soon as the next release is available? Read on for a customer story about why updating to the newest release is important, not to mention the importance of always checking your own work!

At ACD/Labs we have assembled an extraordinary amount of experience in helping scientists and their organizations get maximum value from their analytical data. Not only by helping extract answers from data efficiently, but also enabling customers to store the knowledge gained in a scientifically intuitive manner with the context of the original experiment to maximize its value in future review and re-use. How is analytical data viewed in your organization, or are you scared to ask?