Technical Support Specialist | ACD/Labs Careers
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Technical Support Specialist at ACD/Labs

Technical Support Specialist

Openings: 1
Location: Toronto, ON, Canada
Type: Full-Time, Permanent

Description:

The ACD/Labs Technical Support Team is seeking an energetic, self-motivated, customer-centric individual to troubleshoot software issues and provide technical support to our customers.

Responsibilities and Expectations

Requirements

Education: The ideal candidate will have an B.Sc. degree, or higher, in Chemistry.

Experience: Experience with different chemistry software packages, Microsoft Office, and multiple operating systems is desirable. Basic knowledge of Oracle or PostgreSQL would be an asset.

Laboratory Knowledge: The ideal candidate will be well versed in one or more of the following modern analytical techniques, including NMR, MS, UV/IR, HPLC, LC, and GC. Experience collecting and analyzing analytical data is desired. Experience in scientific software including Electronic Notebooks (ELN) and Laboratory Informatics Managements Systems (LIMS) is an asset.

Language: English, Strong composition, grammar, and presentation skills.

A successful candidate will be able to work well on a team, excel at problem solving, have an eye for detail, be self-motivated, and be willing to learn and demonstrate new features of an evolving suite of chemistry software packages.

Contact

jobs@acdlabs.com


Working at ACD/Labs

Advanced Chemistry Development, Inc., (ACD/Labs) is a global chemistry software company developing desktop and enterprise solutions to effectively utilise the wealth of scientific knowledge generated among the many branches of chemical, biochemical, and pharmaceutical R&D. Using deep understanding of chemical disciplines, advanced mathematical algorithms, and computer science, ACD/Labs solutions help guide on-going research, aid decision-making, and speed the development of new chemical entities for the marketplace.

Our goal is to provide comprehensive and innovative industry-standard software solutions to our clients to help accelerate research and strengthen their competitive position. Our expertise lies in vendor-neutral spectroscopic data processing and prediction, property prediction, analytical knowledge management, and interactive reporting of scientific data. These software solutions integrate analytical data with chemical structures, and physicochemical and ADMET property prediction to help organizations protect and leverage valuable research knowledge.

Our clients and partners include pharmaceutical companies, chemical companies, academic institutions, and government organizations spanning the globe. We are recognized as the industry standard in NMR spectrum, physicochemical and ADMET property predictions, and a market leader in analytical vendor-neutral databasing, processing, and analysis for MS and NMR. Our chemical drawing and nomenclature products continue to gain prominence in the industry. We have recently embarked on a transition from our legacy products to enterprise applications for impurities management and reaction based screening and analytical informatics.

ACD/Labs is an equal opportunity employer.