Professional Services Support Specialist | ACD/Labs Careers
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Professional Services Support Specialist at ACD/Labs

Professional Services Support Specialist

Toronto, ON or Upstate New York
Full-Time, Permanent

Description

Provide support to ACD/Labs team members and customers in and around North America by supporting Licensing, Installation, and Deployment of ACD/Labs software and database solutions.

Responsibilities

This includes strong communication and organizational skills to work independently in contacting customers, installing and configuring software and systems, and handling troubleshooting.

Skills Required

Working at ACD/Labs

Advanced Chemistry Development, Inc., (ACD/Labs) is a global chemistry software company developing desktop and enterprise solutions to effectively utilise the wealth of scientific knowledge generated among the many branches of chemical, biochemical, and pharmaceutical R&D. Using deep understanding of chemical disciplines, advanced mathematical algorithms, and computer science, ACD/Labs solutions help guide on-going research, aid decision-making, and speed the development of new chemical entities for the marketplace.

Our goal is to provide comprehensive and innovative industry-standard software solutions to our clients to help accelerate research and strengthen their competitive position. Our expertise lies in vendor-neutral spectroscopic data processing and prediction, property prediction, analytical knowledge management, and interactive reporting of scientific data. These software solutions integrate analytical data with chemical structures, and physicochemical and ADMET property prediction to help organizations protect and leverage valuable research knowledge.

Our clients and partners include pharmaceutical companies, chemical companies, academic institutions, and government organizations spanning the globe. We are recognized as the industry standard in NMR spectrum, physicochemical and ADMET property predictions, and a market leader in analytical vendor-neutral databasing, processing, and analysis for MS and NMR. Our chemical drawing and nomenclature products continue to gain prominence in the industry. We have recently embarked on a transition from our legacy products to enterprise applications for impurities management and reaction based screening and analytical informatics.

ACD/Labs is an equal opportunity employer.