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Customer Success Coordinator at ACD/Labs

Customer Success Coordinator (Canada)

Toronto and GTA (Ontario, Canada)
Full-Time, Permanent


The goal of the ACD/Labs Customer Success Team is to ensure that our valuable customers achieve their business goals with the effective use of ACD/Labs software and solutions.

The Customer Success Coordinator will work with internal teams and customers to assist with, coordinate, and track Customer Success activities which may include understanding and documenting customer workflows, gathering feedback, software training/awareness sessions, managing customer portals, and creating documents and videos as training resources.

Responsibilities and Expectations



Education: M.Sc. or Ph.D. degree in Chemistry

Experience: Knowledge of ACD/Labs software solutions is desirable. The ideal candidate will be a proactive individual who enjoys and excels at problem solving, teaching others, and demonstrates excellent interpersonal skills.

Computer Skills: Proficiency with Microsoft® Windows® and Microsoft Office® products. Experience with different analytical and scientific software, Informatics systems, databases, and video editing software is an asset.

Laboratory Knowledge: Well versed with scientific workflows and modern analytical techniques including NMR, MS, UV/IR, HPLC, LC, and GC.

Language: English; strong composition, grammar, and presentation skills.

A successful candidate will be able and eager to learn on the job, be self-motivated, excel with moderate to low supervision, and have an eye for detail.

Working at ACD/Labs

Advanced Chemistry Development, Inc., (ACD/Labs) is a global chemistry software company developing desktop and enterprise solutions to effectively utilise the wealth of scientific knowledge generated among the many branches of chemical, biochemical, and pharmaceutical R&D. Using deep understanding of chemical disciplines, advanced mathematical algorithms, and computer science, ACD/Labs solutions help guide on-going research, aid decision-making, and speed the development of new chemical entities for the marketplace.

Our goal is to provide comprehensive and innovative industry-standard software solutions to our clients to help accelerate research and strengthen their competitive position. Our expertise lies in vendor-neutral spectroscopic data processing and prediction, property prediction, analytical knowledge management, and interactive reporting of scientific data. These software solutions integrate analytical data with chemical structures, and physicochemical and ADMET property prediction to help organizations protect and leverage valuable research knowledge.

Our clients and partners include pharmaceutical companies, chemical companies, academic institutions, and government organizations spanning the globe. We are recognized as the industry standard in NMR spectrum, physicochemical and ADMET property predictions, and a market leader in analytical vendor-neutral databasing, processing, and analysis for MS and NMR. Our chemical drawing and nomenclature products continue to gain prominence in the industry. We have recently embarked on a transition from our legacy products to enterprise applications for impurities management and reaction based screening and analytical informatics.

ACD/Labs is an equal opportunity employer.