Description
Provide support to ACD/Labs team members and customers in and around North America by supporting Licensing, Installation, and Deployment of ACD/Labs software and database solutions.
Installation Resource Requirements
Soft Skills
- Ability to learn new skills quickly
- Capability to work independently
- Problem solving, tenacious but able to recognize when to reach out when help is needed
- Ability to multitask and prioritize
- Work under pressure/stress and to deadlines
- Take responsibility and a cautious approach
Regular Activities
- Installing and configuration of software (desktop/web)
- Remote
- On premise
- Troubleshooting issues
- Preparation of technical documentation
- Research activities (docker, Citrix, AWS)
- Interaction with customers/developers/testers/managers/application scientists
Communication
- English (spoken/written)
- Customer facing experience
- Experience of preparing technical documentation; Installation, IQ/OQ
- Explain complex ideas clearly
- Interaction across multiple levels and disciplines
- Customers/developers/testers/managers/application scientists/management
Windows System Administration
- Understanding of domain administration
- Features and Roles
- Directory Services
- Networking
- Security protocols: certificates, SSL, TLS
Linux System Administration
- Experience of working with flavors of Linux
- Familiarity working with Terminal
- Understanding/Experience with Docker
Databases (sql/nosql)
- Mongo, Postgres, Oracle
- BaBasic SQL queries, interpretation of
- Understanding of database concepts
- Database connectivity
- Structure
- Architecture
Familiar with any Programming/Scripting Language
- Power shell, bash
- Read and edit, not necessarily creation
Chemistry
- Is a plus in terms of understanding the projects specificities
- Knowledge of chemical structures, analytical data – data types
Technology
- Understanding and experience of working with cloud, RDS databases, VMs
- Ready to work with such technologies like Docker, Citrix, AWS, Azure