Skip To Content
Job Post

Technical Support Specialist for Web and Enterprise Solutions (Katalyst D2D and Luminata)

Back to Careers


Technical Support Specialist will work within the ACD/Labs Technical and Scientific Services Team to support existing customers with the focus on software licensing, installation and troubleshooting of Enterprise and Web-based products.

Responsibilities and Expectations

  • Possess an in-depth knowledge of the company’s existing and planned products and services associated with Enterprise Products, server applications, web applications, licensing mechanisms, and databases.
  • Develop an in-depth expertise of the ACD/Labs’ core software products and can effectively troubleshoot issues with accurate and timely responses.
  • Clearly communicate software capabilities to various clients through documentation or by conducting basic online training sessions.
  • Assist with software upgrades and installations in both local and enterprise environments.
  • Coordinate and communicate effectively with other ACD/Labs’ teams, including Sales, Software Development, and Application Scientists.


Education: The ideal candidate will have a B.Sc. degree, or higher, in Computational Chemistry or in a similar area.

Skills Required:

  • Detailed understanding of Windows Server administration, configuration, and networking
  • Detailed understanding of deploying and troubleshooting software on Windows in a virtualized environment
  • Detailed understanding at configuring and using Active Directory
  • Bonus skills:
    • Oracle installation and configuration
    • Citrix experience
    • Red Hat Enterprise Linux
    • Knowledge of Cheminformatics workflows
    • Experience with Tomcat

Experience: Experience with different chemistry software packages, Microsoft Office, and multiple operating systems is desirable. Basic knowledge of Oracle or PostgreSQL would be an asset.

Language: Ability to communicate complex ideas (in verbal and written format) in fluent English.

An ideal candidate will be able to work well within a team, excel at problem solving, have an eye for detail, be self‐motivated, and be willing to learn and demonstrate new features of an evolving suite of chemistry software packages.

Join our newsletter!

Keep up-to-date with our quarterly newsletter that brings you the latest educational webinars, resources, tips, and tricks.

This field is for validation purposes and should be left unchanged.