Recently I had the pleasure of sitting down with two of ACD/Labs’ Technical Support superstars, Laura Zepeda and Irina Oshchepkova, to discuss their experience assisting customers with software challenges. I wanted to provide a platform for them to elaborate on the issues they regularly help resolve, and ask if they had any advice for users to ensure a trouble-free experience.
If you’ve had the pleasure to meet Andrew Anderson, you would know that he’s quite passionate about his work at ACD/Labs. When I sat down with him earlier this month, he had a lot to say about innovation within both the industry and our company. In part one of our two part series, Andrew shared how his previous role at PepsiCo has influenced his work at ACD/labs. He also discussed what’s different about the company since his return late last year. Now, in the second part of our conversation, Andrew shares his thoughts on ACD/Labs’ greatest contributions as well as where he predicts—or hopes—the company and industry will be in the next five years. Enjoy!