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Enabling Remote Working for R&D Organizations Impacted by the COVID-19 Pandemic

Due to the COVID-19 pandemic, flexibility in work hours and location remains a reality for many ACD/Labs software users. With ongoing travel restrictions, the need for online collaboration and remote access to scientific data continues to be a focus for many R&D organizations.

ACD/Labs' COVID-19 Response

ACD/Labs is committed to providing our customers and partners with the same reliable and trustworthy service they have been accustomed to receiving over the years. Our quality assurance systems and practices, and risk mitigation policies, are in place to ensure redundancy and continued quality of service and support across our distributed staff and global locations.

The safety and health of our industry contacts, customers, partners, employees and other stakeholders are of paramount importance. By the very nature of our business as an internationally localized technology company, we are equipped to manage and sustain all necessary online communications and support channels. We continue conducting our business via electronic communications in lieu of in-person interactions. We continue to closely monitor policy and guidance changes regarding COVID-19 and will adjust our practices to assure conformance.

Whitepaper Download

The guidance below is intended to support scientists working remotely and using ACD/Labs' tools to maintain productivity and assist in planning/readiness for lab-based activities.

Download the Whitepaper: Planning for Quarantine/Physical Distancing

Transition to Working Remotely with ACD/Labs Software

  1. Use Remote Desktop to access your computer in the lab or office.
  2. Benefit from complimentary license expansion to support employees working from home.
  3. Enable enterprise data and knowledge sharing, or silent automation to pull analytical data directly from instruments.

We're Still Here to Support and Assist You

As a global company with many employees usually working from home we do not expect disruption of services and support to our customers. Please continue to reach out and contact us with your needs and requirements.

ACD/Labs technical support staff are ready to assist you as usual.

Information for activating license keys can be found here.

If you are experiencing issues connecting to your license server from home (including issues with firewalls, VPN, and antivirus software), we recommend that you contact your internal IT department before requesting help from our support team.

Online Training & Webinars

With disruption to their usual activities, many of our customers have found this to be an ideal time to learn more about ACD/Labs software, and we're happy to support this.

Watch for updated information about online training sessions. We are also delivering several webinars in the coming weeks. Access registration for upcoming webinars and/or watch past webinars on-demand.