ACD Labs Logo
MENU

Hardware and Software Recommendations

Listed below are the recommended hardware and software specifications to ensure that ACD/Labs applications and solutions run as intended. Contact Us below for more details about particular installations.



Server-side Specifications

  • ACD/Sync Server (ACD/File Share Server)
    Operating System
    • Microsoft Windows Server 2012, 2012 R2, 2016 Standard
    Hardware
    • Suitable Microsoft Windows Server with 2 core or more CPU
    • 4 GB or more RAM
    • Hard disk min. 40 GB, more if data is stored on this server as well
    • Fast network connection (1Gb+)
  • Spectrus DB Enterprise Application Server
    Operating System
    • Microsoft Windows Server 2012, 2012 R2, 2016 Standard, or 2019
    Hardware
    • Suitable Microsoft Windows Server with min. 8 core CPU (more users/more cores)
    • 16 GB or more RAM (about 2GB per core)
    • Hard disk min. 100 GB + space for log files on hard drive
    • Fast internet connection with database server (1Gb+)
    Software
    • Oracle Client 11g/12c/18c (x64)
    • PostgreSQL ODBC driver version (psqlODBC 11.1.0.0 included with delivery)
    • .NET Framework version 4.5.2
  • Database Server
    Operating System
    • Microsoft Windows Server 2012, 2012 R2, 2016 Standard, or 2019
    • Red Hat Enterprise Linux 6.4 *
    Hardware
    • Suitable Server to run operating system and database software (Oracle/PostgreSQL)
    • 8 GB or more RAM
    • Hard disk min. 100 GB (for data). Estimation for disk space is approx. 3 times the size of raw data files
    • Fast network connection with ACD/Spectrus Enterprise Server (1Gb+)
    Software
    • Oracle Server 12c/18c (x64)
    • PostgreSQL 11.5 or above (Version 12.2 included in delivery)
    * Red Hat Enterprise Linux 6.4 is required only when Oracle Server is used
  • License Server
    Operating System
    • Microsoft Windows Server 2012, 2012 R2, 2016 Standard, or 2019
    Hardware
    • Suitable Microsoft Windows Server to run operating system
    • 4 GB or more RAM
    • Hard disk min. 100 GB space for log files on hard drive
    • Has TCP/IP protocol installed and Fixed IP address assigned
    • Fast internet connection (1Gb+)
  • Automation Server
    Operating System
    • Microsoft Windows Server 2012 R2, 2016 Standard, or 2019
    Hardware
    • Multicore (minimum 2 cores) processor with maximum possible CPU speed
    • 4 GB or more RAM (4 cores would require 8 GB of RAM)
    • Hard disk min. 100 GB
    • Fast internet connection (1Gb+)
    Software
    • .NET Framework Version 2.0, 3.5, and 4.5.2 (required for importing some file types)

    If you are planning to install the Apache ActiveMQ™ message broker along with the ACD/Automation Server software, then Java Runtime Environment (JRE) or Java Development Kit (JDK) version 8 or later should be initially installed on the Server computer.

  • Percepta Portal
    Operating System
    • CentOS 7
    • (Optional*: Linux Ubuntu 16 or Red Hat Enterprise Linux 7)
    Hardware
    • Intel® Quad Core Xeon® Processor E3 Series
    • 30 GB HDD
    • 8 GB RAM
    Software
    • Apache Tomcat v.7, MongoDB v.2.6, Java Runtime Environment (JRE) or Java Development Kit (JDK) v.8

    *Equivalence of alternative systems should be evaluated in terms of similarity to the workflows of CentOS (package management, network configuration, etc.). Adapting installation for alternate systems is the user's responsibility.

  • Percepta Kernel Server
    Operating System
    • Microsoft Windows Server 2012 R2, 2016 R2
    • CentOS 7
    • (Optional**: Linux Ubuntu 16 or Red Hat Enterprise Linux 7)
    Hardware*
    • Intel® Quad Core Xeon® Processor E3 Series
    • 30 GB HDD
    • 4 GB RAM
    Software
    • MongoDB v.2.6
    • HAProxy v.1.5.4 or above
    • Java Runtime Environment (JRE) or Java Development Kit (JDK) v.8
    • Microsoft Visual C++ 2010 SP1 Redistributable Package

    * Even when both the Repository and the Kernel Server are hosted on Linux OS, it is recommended to keep the databasing and calculation machines separate. If both the Repository and Kernel Server components are installed on the same Linux machine, the corresponding hardware requirements must be summed up.

    **Equivalence of alternative systems should be evaluated in terms of similarity to the workflows of CentOS (package management, network configuration, etc.). Adapting installation for third party systems is the customer’s responsibility.

    ***Outlined hardware specs assume a standard Percepta Kernel license with 4 parallel calculation units (sufficient for up to 50 users or a 20,000 calculations/hour workloads). For larger deployments add 1 processor core and 500 MB HDD per additional calculation unit or consider hosting the Kernel server across several machines.

Client-side Specifications

  • ACD/Labs Desktop Software
    Operating System
    • Microsoft Windows 10
    Hardware
    • Microsoft Windows compatible PC (2 or more cores )
    • 8 GB or more RAM
    • Hard disk min. 100 GB
    Software
    • .NET Framework Version 2.0, 3.5, 4.5.2 (required for importing some file types)
  • ACD/Name Batch version on Linux
    Operating System
    • Linux kernel 2.6.9 or later and GNU C
    • Library version 2.5 or later
    Operating System (Tested)
    • Red Hat Enterprise Linux 6.4
    • Mandriva 2008 (2.6.22.9) 32-bit; 2011 (2.6.38) 64-bit
    • OpenSuse 10.3 (2.6.22.5–31) 32-bit; 12.2 (3.4.6) 64-bit
    • Fedora 17 (3.3.4) 64-bit

Citrix Deployment

Customers have successfully deployed ACD/Labs software under Citrix, however, ACD/Labs does not certify nor test the use of Citrix. ACD/Labs’ Professional Services have assisted customers to deploy the Citrix environment on a project basis. Fast network transfer of large data files between client and Citrix machine is critical. Special considerations apply to linking ACD/Chrom Workbook and Waters Empower.