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ACD/Labs Manual Product Deactivation

Following is the process for manually deactivating your ACD/Labs software license. Please note that deactivation is required prior to deleting keys to free a license transitioning an installation to another computer.

  1. Launch the ACD/Labs Licensing tool (REGISTER.EXE) by clicking Start → All Programs → ACD/Labs → Licensing → Register (Run as Administrator).
  2. ACD/Labs Automatic Product Activation
  3. Once the ACD/Labs registration window is shown, click on the Deactivate... button.
  4. ACD/Labs Automatic Product Activation
  5. Click on the Ask for Deactivation… button.
    ACD/Labs Automatic Product Activation
    The window that pops up will contain an automatically-generated message. Do not click on the Send E-Mail button; this window may not communicate with the default e-mail program. 
    ACD/Labs Automatic Product Activation
    Open Outlook (or another email client), generate a new message and copy/paste the address, subject, and contents of the Deactivation E-mail message.  If you are deactivating the license on the Chinese or Japanese Windows platforms, or the Linux platform, please email us.
  6. ACD/Labs Automatic Product Activation
  7. After sending the message containing the Deactivation Request Key, you will receive a reply containing the Deactivation Response Key.
  8. ACD/Labs Automatic Product Activation
  9. Repeat Step 1.
  10. Repeat Step 2.
  11. This time, click on the Deactivate... button.
  12. ACD/Labs Automatic Product Activation
  13. Copy and paste the Deactivation Response Key from the message sent back to you by ACD/Labs into the opened form and click OK.
  14. ACD/Labs Automatic Product Activation
  15. Your license is now deactivated.
  16. ACD/Labs Automatic Product Activation

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