Following is the process for manually deactivating your ACD/Labs software license. Please note that deactivation is required prior to deleting keys to free a license transitioning an installation to another computer.
- Launch the ACD/Labs Licensing tool (REGISTER.EXE) by clicking Start → All Programs → ACD/Labs → Licensing → Register (Run as Administrator).
- Once the ACD/Labs registration window is shown, click on the Deactivate... button.
- Click on the Ask for Deactivation… button.
The window that pops up will contain an automatically-generated message. Do not click on the Send E-Mail button; this window may not communicate with the default e-mail program.
Open Outlook (or another email client), generate a new message and copy/paste the address, subject, and contents of the Deactivation E-mail message. If you are deactivating the license on the Chinese or Japanese Windows platforms, or the Linux platform, please email us.
- After sending the message containing the Deactivation Request Key, you will receive a reply containing the Deactivation Response Key.
- Repeat Step 1.
- Repeat Step 2.
- This time, click on the Deactivate... button.
- Copy and paste the Deactivation Response Key from the message sent back to you by ACD/Labs into the opened form and click OK.
- Your license is now deactivated.
