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Services & Support

ACD/Labs' Services and Support staff comprises experts in a broad range of scientific disciplines, IT professionals, project managers, and a highly skilled team of technical support specialists. Let us work with you to build solutions that meet your requirements, and once deployed, support your installation in a professional, efficient manner.

Data Management and Informatics

ACD/Labs offers solutions to address the challenges of your department/organization no matter how large or small. Our products and services can help you automate routine tasks, streamline laboratory workflows, manage data, and share knowledge effectively.

Our Professional Services team will work within your existing informatics infrastructure to implement our products and solutions for good adoption by end users and maximum benefit to your organization.

Technical Support

Online Support

Conveniently submit technical support requests online. We will respond within one business day.

Support Hours

Available Monday to Friday (excluding Canadian holidays ) from 9 AM to 5 PM EST and extended from 2 AM to 9AM EST.

During these extended hours, ACD/Labs personnel will provide online support via email, remote access (where allowed), and communication tools like Zoom, Skype, etc.

Canadian Holidays

Friday, Jan. 1, 2021New Years Day
Monday, Feb. 15, 2021Family Day
Friday, Apr. 2, 2021Good Friday
Monday, May 24, 2021Victoria Day
Thursday, Jul. 1, 2021Canada Day Holiday
Monday, Aug. 2, 2021Civic Holiday
Monday, Sept. 6, 2021Labour Day
Monday, Oct. 11, 2021Thanksgiving
Monday & Tuesday, Dec. 27 & 28, 2021Christmas Day & Boxing Day Holidays

International: +1-416-368-3435
Toll Free (USA and Canada): 1-800-304-3988

Current Software Version

ACD/Labs is currently developing, and shipping our Version 2020 software.