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Services & Support

Apache Log4j2 Utility Security Issue

ACD/Labs is aware of the recently disclosed security issue relating to the open-source Apache "Log4j2" utility. We are actively monitoring this issue. We have completed an assessment of our application components and have concluded the current CVE for log4j V2 does not affect our software applications. Learn more here.

ACD/Labs' Services and Support staff comprises experts in a broad range of scientific disciplines, IT professionals, project managers, and a highly skilled team of technical support specialists. Let us work with you to build solutions that meet your requirements, and once deployed, support your installation in a professional, efficient manner.

Have Questions about Your ACD/Labs Software?

Our experienced technical support specialists are happy to help customers with valid software maintenance. We will respond to all requests within 1 business day.

Submit Your Request via the Customer Portal

Simply register/login to the Customer portal where you will be able to:

Submit Your Request from within the Software

In your ACD/Labs software navigate to Help > Contact Support to submit a technical support request.

What You Need to Know Before You Contact Support

Technical support is offered to customers with software maintenance (using version 2020 or higher).

If you are using software older than v2020 or your software maintenance has expired, contact us to upgrade your software and reinstate software maintenance.

Are You a Freeware User?

ACD/Labs does not offer technical support for freeware products. Visit our FAQ for answers to your questions.

Considering a Purchase but Need More Answers?

Data Management and Informatics

ACD/Labs offers solutions to address the challenges of your department/organization no matter how large or small. Our products and services can help you automate routine tasks, streamline laboratory workflows, manage data, and share knowledge effectively.

Our Professional Services team will work within your existing informatics infrastructure to implement our products and solutions for good adoption by end users and maximum benefit to your organization.

Current Software Version

ACD/Labs is currently developing, and shipping our Version 2021 software.