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Support Request

Please note that ACD/Labs does not provide technical support for freeware products.

Bug reports (including for freeware products) will only be addressed in the current software version 2019.

Priority is given to users with a software maintenance plan. If you are a maintenance user with a version older than 2018 you should consider switching to the current version.

Customer Information
I am a freeware user
Request Details
  • Bug Report
  • Question about software
  • Other

The version number can be found by opening ACD/Labs software and going to Help -> About. If you are using Percepta, please click the i button in the top right corner.

Please attach example files, images of error messages, or other related data.

Maximum file size is 10 MB.