As of June 2009, ACD/Labs has adopted an Extended Software Life Cycle Policy designed to correspond more closely with deployment and maintenance policies employed by our customers.
Major versions are released every 2–3 years (approximately), helping to reduce deployment costs for our customers, and prolong the active service life of each version.
| Version | Launch Date | Product Retired - End of Updates |
End of Technical Support |
|---|---|---|---|
| 2012 | 2012 | At launch date of subsequent version | 2 years after launch date of subsequent version |
| 12.0 | Dec. 2008 | Dec. 2012 | Dec. 2014 |
| 11.0 | Nov. 2007 | Dec. 2008 | Dec. 2009 |
| 10.0 | Nov. 2006 | Nov. 2007 | Nov. 2008 |
| 9.0 | Aug. 2005 | Nov. 2006 | Nov. 2007 |
| 8.0 | Apr. 2004 | Aug. 2005 | Aug. 2006 |
| 7.0 and earlier | Apr. 2004 | Apr. 2005 |
ACD/Labs Technical Support is available for the current major version and one version prior for customers having purchased yearly maintenance.
Patches and enhancements will be developed for the current major version only. No new updates will be made available for prior versions.
Updates and upgrades are provided at no additional cost to customers having purchased yearly maintenance for their ACD/Labs software.
As part of the new Extended Life Cycle Policy, the frequency at which ACD/Labs releases upgrades is as follows:
Rolling online updates will be released as they become available, and will be delivered using our online update server.* These updates will offer user-experience enhancements, new capabilities, and bug fixes.
Update DVDs can be mailed periodically to customers under a maintenance contract, upon request. These DVDs will contain the cumulative updates for the current major version and can be used to easily update desktop and simple software installations.
Software Maintenance Plan gives you access to the most up-to-date product enhancements, and access to knowledgeable technical support specialists.
This plan is valid for one year after the date of purchase of the plan, and is renewable each year.
Maintenance Plan holders are entitled to receive:
Maintenance Plans and updates can be purchased at any time. Contact your ACD/Labs account manager or distributor, or e-mail info@acdlabs.com for more information.
*Recent improvements to the Update Server have resulted in better performance in the presence of firewalls.
**Upon request. Limitation on the number of free sessions applies.
