ACD/Labs Software Life Cycle Policy

ACD/Labs' Extended Software Life Cycle Policy corresponds with deployment and maintenance policies employed by our customers, and conventions within the software industry.

Product Life Cycle

Major versions are released annually with an update available mid-release, which allows us to deliver the most up-to-date functionality to our customers.

Software End-of-Life Cycle Policy

Version Launch Date Product Retired—
End of Updates
End of Technical Support
2016 Jul. 2016 At launch date of subsequent version 3 years after launch date of subsequent version
2015 Jan. 2015 Jul. 2016 Jan. 2019
2014 2014 Jan. 2015 Jan. 2018
2012 2012 2014 (staggered release throughout year) Sept. 1, 2017
12.0 Dec. 2008 Dec. 2012 Dec. 2014
11.0 Nov. 2007 Dec. 2008 Dec. 2009
10.0 Nov. 2006 Nov. 2007 Nov. 2008
9.0 Aug. 2005 Nov. 2006 Nov. 2007
8.0 Apr. 2004 Aug. 2005 Aug. 2006
7.0 and earlier   Apr. 2004 Apr. 2005

ACD/Labs Technical Support is available for the current major version and one version prior for customers having purchased yearly maintenance.

Patches and enhancements will be developed for the current major version only. No new updates will be made available for prior versions.

Windows XP Support
As of April 8, 2014, Microsoft has ended their support of Windows XP. Effective December 1, 2014, ACD/Labs will no longer support or test our software under Microsoft Windows XP.

Updates & Service Packs

Updates and upgrades are provided at no additional cost to customers having purchased yearly maintenance for their ACD/Labs software.

As part of the new Extended Life Cycle Policy, the frequency at which ACD/Labs releases upgrades is as follows:

Rolling online updates will be released as they become available, and will be delivered using our online update server.* These updates will offer user-experience enhancements, new capabilities, and bug fixes.

Update DVDs can be mailed periodically to customers under a maintenance contract, upon request. These DVDs will contain the cumulative updates for the current major version and can be used to easily update desktop and simple software installations.

Maintenance Plan

Software Maintenance Plan gives you access to the most up-to-date product enhancements, and access to knowledgeable technical support specialists.

This plan is valid for one year after the date of purchase of the plan, and is renewable each year.

Maintenance Plan holders are entitled to receive:

  • Priority technical support service by phone or e-mail
  • Access to updates or upgrades released during the maintenance period
  • Free online tips and tricks training**
  • Remote secure customer assistance
    • Remote support technology allows ACD/Labs specialist to connect, diagnose, and more quickly resolve problems
  • Online problem submission
  • Documentation

Maintenance Plans and updates can be purchased at any time. Contact your ACD/Labs account manager or distributor, or e-mail info@acdlabs.com for more information.

*Recent improvements to the Update Server have resulted in better performance in the presence of firewalls.

**Upon request. Limitation on the number of free sessions applies.