Technical Support Requests

Submit Your Request via Web Site

What You Need to Know Before You Contact Support

Technical support is offered to customers with software maintenance (using version 2021 or higher).

If you are using software older than v2021 or your software maintenance has expired, contact us to upgrade your software and reinstate software maintenance.

Submit Tech Support Request

Submit Your Request from within the Software

In your ACD/Labs software navigate to “Help > Contact Support” to submit a technical support request.

Are You a Freeware User?

Our experienced technical support specialists are happy to help customers with valid software maintenance. We will respond to all requests within 1 business day.

Get Answers from our FAQ

Considering a Purchase but Need More Answers?

Contact the Sales Support Team

Complete the Form To Submit Your Request

Personal Information

Product Information

Description

Name

E-mail(Required)

Freeware User

Yes

License ID(Required)

For all software products except Percepta, from the Help menu, choose About, and in the dialog box that appears, click the License ID button.
For all users, open Licensing from the ACD/Labs Start Menu folder. Double-click Register. In the Registration window that appears, click the License ID button (on the right).

Complete the Form To Submit Your Request

Personal Information

Product Information

Description

Type of Issue(Required)

Product(Required)

Product Type(Required)

Version(Required)

The version number can be found by opening ACD/Labs software and going to Help -> About. If you are using Percepta, please click the i button in the top right corner.

Build Number

The build number can be found by opening ACD/Labs software and going to Help -> About. If you are using Percepta, please click the i button in the top right corner.

Type of data I am processing(Required)

Complete the Form To Submit Your Request

Personal Information

Product Information

Description

Description(Required)

Attach file (optional)

Max. file size: 15 MB.

Comments

This field is for validation purposes and should be left unchanged.

Technical Support Requests

Submit Your Request via Web Site

What You Need to Know Before You Contact Support

Submit Your Request from within the Software

Are You a Freeware User?

Considering a Purchase but Need More Answers?

Complete the Form To Submit Your Request

Complete the Form To Submit Your Request

Complete the Form To Submit Your Request

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