Submit Your Request via Web Site
What You Need to Know Before You Contact Support
Technical support is offered to customers with software maintenance (using version 2022 or higher).
If you are using software older than v2022 or your software maintenance has expired, contact us to upgrade your software and reinstate software maintenance.
Submit Your Request from within the Software
In your ACD/Labs software navigate to “Help > Contact Support” to submit a technical support request.
Want to Speak to a Real Person?
Live Telephone Support is available Monday to Friday (excluding Canadian holidays) from 9 AM to 5 PM EST.
International
+1-416-368-3435
Toll Free (USA and Canada)
1-800-304-3988
Extended support (by email, remote access, or online tools such as Zoom or Teams) is available from 5 AM to 9 AM EST.
Canadian Holidays 2024
- Wednesday, Jan. 1, 2025 (New Years Day Holiday)
- Monday, Feb. 17, 2025 (Family Day)
- Friday, Apr. 18, 2025 (Good Friday)
- Monday, May 19, 2025 (Victoria Day)
- Tuesday, Jul. 1, 2025 (Canada Day Holiday)
- Monday, Aug. 4, 2025 (Civic Holiday)
- Monday, Sept. 1, 2025 (Labour Day)
- Monday, Oct. 13, 2025 (Thanksgiving)
- Thursday, Dec. 25, 2025 (Christmas Day)
- Friday, Dec. 26, 2025 (Boxing Day)