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Technical Support Requests

Have Questions about Your ACD/Labs Software?

Our experienced technical support specialists are happy to help customers with valid software maintenance. We will respond to all requests within 1 business day.

Are You a Freeware User?

ACD/Labs does not offer technical support for freeware products. Visit our FAQ for answers to your questions.

Get Answers from our FAQ

Considering a Purchase but Need More Answers?

Contact the Sales Support Team

Submit Your Request via the Customer Portal

Simply register/login to the Customer portal where you will be able to:

  • Find answers to your questions
  • Access instructional videos and quick-start guides
  • Submit a technical support request

Submit Tech Support Request via Customer Portal

Submit Your Request from within the Software

In your ACD/Labs software navigate to “Help > Contact Support” to submit a technical support request.

What You Need to Know Before You Contact Support

Technical support is offered to customers with software maintenance (using version 2020 or higher).

If you are using software older than v2020 or your software maintenance has expired, contact us to upgrade your software and reinstate software maintenance.