ACD/Labs Manual Product Deactivation

Following is the process for manually deactivating your ACD/Labs software license. Please note that deactivation is not available in ACD/Labs Version 12 or older.

  1. Launch the ACD/Labs Licensing tool (REGISTER.EXE) by clicking Start → All Programs → ACD/Labs → Licensing → Register.

  2. Once the ACD/Labs registration window is shown, click on the Deactivate button.



  3. Click on the Ask for Deactivation button.

  4. The window that pops up will contain an automatically-generated message. Click on the Send E-Mail button to send this message to ACD/Labs using your default email program.



    Alternatively, you can also copy the contents of this message and paste it into an email addressed to auto.activation@acdlabs.com if you are activating Release 2012 or later, or activation@acdlabs.com if you are activating Version 12 or older, or a license for the Linux platform. This is recommended if there is no default email application configured on your computer.



  5. After sending the message containing the Deactivation Request Key, you will receive a reply containing the Deactivation Response Key.

  6. Repeat Step 1.

  7. Repeat Step 2.

  8. This time, click on the Deactivate... button.

  9. Copy and paste the Deactivation Response Key from the message sent back to you by ACD/Labs into the opened form and click OK.

  10. Your license is now deactivated.