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Support Request
Please note that ACD/Labs does not provide technical support for freeware products.
First Name:
*
Last Name:
Company:
E-mail:
*
Phone:
Product:
ACD/1D NMR Assistant
ACD/1D NMR Expert
ACD/1D NMR Manager
ACD/2D NMR Expert
ACD/2D NMR Predictor
ACD/3D Viewer
ACD/ADME Suite
ACD/Analytical Automation Suite
ACD/AutoChrom for ChemStation
ACD/AutoChrom for Empower 2
ACD/AutoChrom Method Development Suite
ACD/Boiling Point
ACD/Boiling Point Batch
ACD/ChemBasic
ACD/ChemFolder
ACD/ChemFolder Enterprise
ACD/ChemSketch
ACD/ChemSketch Freeware
ACD/ChemSketch Properties Batch
ACD/Chromatography Databases
ACD/ChromGenius
ACD/ChromGenius Batch
ACD/ChromManager
ACD/ChromProcessor
ACD/CNMR DB
ACD/CNMR Predictor
ACD/CNMR Viewer
ACD/Column Selector
ACD/Curve Manager
ACD/Curve Processor
ACD/Dictionary
ACD/DMSO Solubility
ACD/Drug Profiler
ACD/Elsevier FT-Raman and FT-IR Polymer Database
ACD/FDM FT-IR Databases
ACD/FDM Raman Databases
ACD/FNMR
ACD/FNMR DB
ACD/GC Simulator
ACD/HNMR DB
ACD/HNMR Predictor
ACD/HNMR Viewer
ACD/I-Lab Add-on for ChemSketch
ACD/I-Lab Intranet
ACD/Impurities Package for Toxicity
ACD/IntelliTarget
ACD/IntelliXtract
ACD/IR & Raman Databases
ACD/IXCR
ACD/Labs ActiveX Controls
ACD/Labs Calculator Add-ins for Accelrys Draw
ACD/Labs Component Collection for Accelrys Pipeline Pilot
ACD/Labs Desktop Integration Components
ACD/Labs Extension for ChemDraw
ACD/Labs Online
ACD/Labs Structure and Reaction Databases
ACD/LC & GC Simulator
ACD/License Server
ACD/LogD
ACD/LogD Batch
ACD/LogD Sol Batch
ACD/LogP Accuracy Extender
ACD/LogP Batch
ACD/LogP DB
ACD/LogP Freeware
ACD/Metabolite ID Suite
ACD/Method Development Suite for LC/MS
ACD/Method Development Suite for LC/UV
ACD/Mol2Gif
ACD/MS Databases
ACD/MS Fragmenter
ACD/MS Manager
ACD/MS Manager Suite
ACD/MS Processor
ACD/Name
ACD/Name (Restricted Freeware Version)
ACD/Name Batch
ACD/Name Batch for Linux
ACD/Name Chemist Version
ACD/Name to Structure Batch
ACD/NIST IR Database
ACD/NMR Databases
ACD/NMR Predictors
ACD/NMR Processor
ACD/NMR Workbook
ACD/NNMR
ACD/NNMR DB
ACD/NuGenesis Integration
ACD/Online Updater
ACD/Optical Workbook
ACD/Percepta
ACD/PhysChem Batch
ACD/PhysChem Profiler
ACD/PhysChem Suite
ACD/pKa Accuracy Extender
ACD/pKa Batch
ACD/pKa DB
ACD/PNMR
ACD/PNMR DB
ACD/Polymer Database
ACD/Public Chromatography Applications Database
ACD/Server Manager
ACD/Sigma
ACD/Sigma Batch
ACD/Solubility Batch
ACD/Solubility DB
ACD/SpecDB
ACD/SpecManager
ACD/SpecManager Enterprise
ACD/SpecProcessor
ACD/Spectrus
ACD/Spectrus Processor
ACD/Structure and Reaction Databases
ACD/Structure Design Engine
ACD/Structure Design Suite
ACD/Structure Designer
ACD/Structure Elucidator
ACD/Tautomers
ACD/Tox Suite
ACD/UV-IR Manager
ACD/UV-IR Processor
ACD/Waters Advanced Structures Package
ACD/Web Librarian
ACD/Web Librarian Web Services
Aldrich NMR Library for ACD/Labs
Analytical Data Managerment System
Automation Server
Chenomx Metabolite Library for ACD/Labs
ChirBase for ACD/Labs
Coblentz Society Infrared Spectra Collection for ACD/Labs
MolX
Percepta Predictors
Percepta Profilers
S.T. Japan IR and Raman Databases for ACD/Labs
S.T. Japan IR and Raman Databases for ACD/Labs: ATR/FTIR Aldrich-ICHE
S.T. Japan IR and Raman Databases for ACD/Labs: ATR/FTIR Application
S.T. Japan IR and Raman Databases for ACD/Labs: Raman Application Lib
S.T. Japan IR and Raman Databases for ACD/Labs: SDBS FTIR Application
S.T. Japan IR and Raman Databases for ACD/Labs: SDBS FTIR Spectra Dat
Spectrus Workbooks
SpecX
Workflow Manager
*
Version:
(Example 10.02)
*
Build:
(Example 16456)
License ID (5-digit number):
*
?
(Open ChemSketch, go to Help -> About and in the window that appears click License ID)
Operating System:
MS Windows XP
MS Windows Vista
MS Windows 7
MS Windows 2008 Server
MS Windows 2003 Server
MS Windows 2000
MS Windows 2000 Server
Unknown
Description:
Please provide
enough detail so that the problem can be replicated
. Examples are preferred. If possible, please specify within which window the error is occurring (i.e., within the ChemSketch Window, the Spectrum Window, etc.), and provide your comments in English to facilitate the processing of your request.
*
Please attach example files, images of error messages, or other related data and make sure that the file size is less than one megabyte:
Attachment: