ACD/Labs Software Release 2012: FAQ

In our view, each of the new products in either the ACD/Spectrus or ACD/Percepta platforms brings additional value as compared to the previously available products. However, as functionalities have been rearranged between the products, there may not be a one-to-one match between products and we have sometimes recommended several new products as possible migration alternatives. Notably, we have introduced a much requested additional layer of products aimed for broader groups of chemists working in the areas of organic synthesis, production, and medicinal chemistry— ACD/Spectrus Processor and ACD/Labs Percepta Profilers.

As mentioned in our legal agreements (shrinkwrap, master license agreement, and maintenance agreement), our maintenance service entitles our users to upgrades for the same product(s) that they have licensed, but does not entitle our users to receive a separate, new product in place of a discontinued one. However, we will continue maintaining the previously purchased products as per our Software Life-Cycle Policy and discontinued products can be maintained until they are retired (on the 'End of Technical Support' date). In addition, our Account Managers and business partners are instructed to offer a migration path from the old product line (discontinued or not) to the new product line in a manner beneficial to our valued customers.

For customers currently on maintenance, some migration paths may be offered without any additional expense above the cost of the regular maintenance plan, dependent on the product. Please be sure to inquire, we are certain that you will be pleased with the options available to you though the product migration.