From within ACD/Labs software, users can also go to Help Contact Support to submit a support request where all required technical information will be automatically filled-in.
Available Monday to Friday (excluding Canadian holidays ) from 9 AM to 5 PM EST and extended from 2 AM to 9AM EST.
During these extended hours, ACD/Labs personnel will provide online support via email, remote access (where allowed), and communication tools like Zoom, Skype, etc.
Friday, Jan. 1, 2021 | New Years Day |
Monday, Feb. 15, 2021 | Family Day |
Friday, Apr. 2, 2021 | Good Friday |
Monday, May 24, 2021 | Victoria Day |
Thursday, Jul. 1, 2021 | Canada Day Holiday |
Monday, Aug. 2, 2021 | Civic Holiday |
Monday, Sept. 6, 2021 | Labour Day |
Monday, Oct. 11, 2021 | Thanksgiving |
Monday & Tuesday, Dec. 27 & 28, 2021 | Christmas Day & Boxing Day Holidays |
International: +1-416-368-3435 Toll Free (USA and Canada): 1-800-304-3988
Please note that ACD/Labs does not provide technical support for freeware products.
Bug reports (including for freeware products) will only be addressed in the current software version 2020.1.2.
Customers can make a portal account, which provides access to instructional videos and quick-start guides.
Priority is given to users with a software maintenance plan. If you are a maintenance user with a version older than 2019 you should consider switching to the current version.