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Technical Support

Technical Support Requests

From within ACD/Labs software, users can also go to Help Contact Support to submit a support request where all required technical information will be automatically filled-in.

Customer Information
I am a freeware user
Request Details
  • Bug Report
  • Question about software
  • Other

The version number can be found by opening ACD/Labs software and going to Help About. If you are using Percepta, please click the i button in the top right corner.


The build number can be found by opening ACD/Labs software and going to Help About. If you are using Percepta, please click the i button in the top right corner.


Please attach example files, images of error messages, or other related data. Maximum file size is 36MB.

Attachment:

Expect a reply within 1 business day

Telephone Support

Available Monday to Friday (excluding Canadian holidays ) from 9 AM to 5 PM EST and extended from 2 AM to 9AM EST.

During these extended hours, ACD/Labs personnel will provide online support via email, remote access (where allowed), and communication tools like Zoom, Skype, etc.

Canadian Holidays

Wednesday, Jan. 1, 2020New Years Day
Monday, Feb. 17, 2020Family Day
Friday, Apr. 10, 2020Good Friday
Monday, May 18, 2020Victoria Day
Wednesday, Jul. 1, 2020Canada Day Holiday
Monday, Aug. 3, 2020Civic Holiday
Monday, Sept. 7, 2020Labour Day
Monday, Oct. 12, 2020Thanksgiving
Friday & Monday, Dec. 25 & 28, 2020Christmas Day & Boxing Day

International: +1-416-368-3435
Toll Free (USA and Canada): 1-800-304-3988

Additional Information

Please note that ACD/Labs does not provide technical support for freeware products.

Bug reports (including for freeware products) will only be addressed in the current software version 2020.1.0.

Customers can make a portal account, which provides access to instructional videos and quick-start guides.

Priority is given to users with a software maintenance plan. If you are a maintenance user with a version older than 2019 you should consider switching to the current version.