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Technical Support

Technical Support Requests

From within ACD/Labs software, users can also go to Help Contact Support to submit a support request where all required technical information will be automatically filled-in.

Customer Information
I am a freeware user
Request Details
  • Bug Report
  • Question about software
  • Other

The version number can be found by opening ACD/Labs software and going to Help About. If you are using Percepta, please click the i button in the top right corner.


The build number can be found by opening ACD/Labs software and going to Help About. If you are using Percepta, please click the i button in the top right corner.


Please attach example files, images of error messages, or other related data. Maximum file size is 36MB.

Attachment:

Expect a reply within 1 business day

Telephone Support

Available Monday to Friday (excluding Canadian holidays ) from 9 AM to 5 PM EST and extended from 2 AM to 9AM EST.

During these extended hours, ACD/Labs personnel will provide online support via email, remote access (where allowed), and communication tools like Zoom, Skype, etc.

Canadian Holidays

Friday, Jan. 1, 2021New Years Day
Monday, Feb. 15, 2021Family Day
Friday, Apr. 2, 2021Good Friday
Monday, May 24, 2021Victoria Day
Thursday, Jul. 1, 2021Canada Day Holiday
Monday, Aug. 2, 2021Civic Holiday
Monday, Sept. 6, 2021Labour Day
Monday, Oct. 11, 2021Thanksgiving
Monday & Tuesday, Dec. 27 & 28, 2021Christmas Day & Boxing Day Holidays

International: +1-416-368-3435
Toll Free (USA and Canada): 1-800-304-3988

Additional Information

Please note that ACD/Labs does not provide technical support for freeware products.

Bug reports (including for freeware products) will only be addressed in the current software version 2020.2.0.

Customers can make a portal account, which provides access to instructional videos and quick-start guides.

Priority is given to users with a software maintenance plan. If you are a maintenance user with a version older than 2019 you should consider switching to the current version.