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ACD/Labs Blog

A new year is historically a time for reflection. In 2022, ACD/Labs has been in the scientific software industry for 28 years. In this blog post, Andrew Anderson reflects on three key topics have come up repeatedly in conversations with customers in 2022 that are notable for our work ahead.

I am truly thankful to our users who collaborate with us on a daily basis, providing their advisory guidance on the evolving landscape of chemistry-driven industries; and to my colleagues, and our collaborators, who take these ideas and suggestions and embody them into useful practical software applications! Wishing all of you strong health and success in 2022!

Customer Success is meant to be a proactive effort and look to the future of what you can accomplish together with your clients. At ACD/Labs, our Customer Success Program supports our belief that the real measure of client satisfaction is in the longevity of the relationship, and a customer’s willingness to advocate for and continue future business with the company.